Delivering fresh food to customers’ doors — quickly and seamlessly — starts with great prep. Here’s everything you need to know about how to get orders ready for pickup.

1. Receiving New Orders

• Orders appear in your Wholesaler Dashboard as soon as they’re placed.
• There are no email alerts or pop-ups — you’ll need to monitor your dashboard during your active hours.
• It’s assumed you’ll fulfil all incoming orders — there’s no accept/reject system.

2. Timing & Prep Window

• You have 1 hour from the time an order is placed to prepare it.
• Orders are placed between 9:00am and 4:00pm daily.
• No automated countdowns or reminders are sent — stay aware of your prep timing.
• If you can’t meet the deadline, contact customer support immediately.

3. Pick & Pack Process

• Use your dashboard to print a pick list for each order.
• All orders must be packed using our supplied paper-based bags and correct sizes.
• Include a branded packing list (provided via dashboard) with the package.
• Products must contain relevant product info, especially for allergen-sensitive items.

4. Packaging

• We supply all packaging, dropped off to you regularly.
• You’ll use:
  • Paper bags (correctly sized)
  • Branded labels and packing lists
• No specific sustainability rules, but plastic-free is ideal.
• No need to source your own materials — we keep it simple and consistent.